FAQ

What happens after I submit a service request?

Once your request is received, our team will contact you within 24 hours to schedule a site assessment. We evaluate the scope of damage, outline remediation options, and provide a detailed service estimate.

What safety measures do you follow during restoration?

We follow strict safety and containment protocols, including the use of PPE, controlled work zones, and industry-standard isolation procedures to prevent cross-contamination and maintain building safety.

Do you provide emergency services outside normal business hours?

Yes. We offer 24/7 emergency response for water, fire, smoke, mold, and vandalism incidents to minimize downtime and prevent secondary damage.

Will I have a point of contact during the project?

Yes. Each project is assigned a dedicated project manager who provides regular updates and serves as your primary contact throughout the restoration process.

Is odor or stain removal included in your services?

Yes. For fire, smoke, and water damage projects, deodorization and stain treatment are included as part of the remediation process to restore affected areas to pre-loss condition.

How can I reschedule a service appointment?

To reschedule a scheduled service, please notify us at least 24 hours in advance. We will coordinate a new service time at no additional charge.

What equipment and materials do you use?

We use commercial-grade drying systems, HEPA air filtration units, environmentally responsible cleaning agents, and professional restoration tools designed for large-scale and occupied properties.

Do you work with commercial insurance providers?

Yes. We coordinate directly with most commercial insurance carriers and adjusters to assist with documentation, estimates, and claims support throughout the restoration process.

How long does restoration typically take?

Project timelines vary depending on the type and severity of damage, building size, and required scope of work. Smaller projects may take several days, while larger losses may take multiple weeks.

Can restoration work be performed while the building is occupied?

In many cases, yes. We implement containment systems and phased work plans to allow partial operations to continue whenever possible while maintaining safety standards.

What types of properties do you service?

We provide restoration services for: • Office buildings • Retail centers • Multi-family complexes • Industrial facilities • Healthcare and educational buildings • Municipal and public properties

Have more questions? Talk to an executive.

Trusted by commercial property owners, facility managers, and organizations to manage critical restoration projects.

Safety & Compliance Are Our Priority

Commercial restoration requires strict safety standards and regulatory compliance. Our technicians follow established protocols to protect building occupants, employees, and work environments throughout the restoration process.